If you think you have cheated, first try to solve the problem with the service manager. If you are accused of knowing something you did not request, authorize, or to understand, try to get an explanation. Maybe it was just a misunderstanding.
If you can not reach a satisfactory agreement, then try the following:
* Move the ladder to the next level of management. If you have problem with a new car dealer, then contact the regional office of the car manufacturer or their customer satisfaction department. If your problem is a chain store is connected in any way, please contact the regional or national. If you have to do with a company independently owned and operated, to speak directly to the owner.
» Read more: How should I handle a dispute if I’m not satisfied with a repair?
